Who we are
PINTCHED is a UK-based marketplace in development for handmade, vintage and preloved goods. For data-protection purposes, PINTCHED is responsible for the personal information collected through this website. Contact us at hello@pintched.co.uk.
What we collect
If you join a waiting list, we collect the details shown on that form. If you use the test marketplace, we may also collect your signed-in account identifier and email address, seller profile and listing information, test order and delivery details, order messages, problem reports and any evidence photograph you choose to upload.
Stripe collects the identity, business and payout details entered in its hosted seller onboarding. PINTCHED receives account and readiness information needed to operate the test, but does not store the bank details collected on Stripe’s hosted pages. Our hosting and security providers may process basic technical information such as IP address, browser details and request logs.
Why we use it
We use waiting-list information for the updates you requested and to plan the launch. We use account, listing and order information to operate the test marketplace, keep order records, deliver transactional emails, prevent misuse, resolve problems and test refunds and payouts. We use essential technical information where necessary to run a secure, reliable service.
Who receives it
We use trusted service providers to host, store and operate the website and its database, and an email-delivery provider to send waiting-list and transactional order updates. They may process information on our behalf under appropriate contractual and security arrangements. We do not sell your personal information or share it with unrelated businesses for their own marketing.
International processing
Some technology providers may process information outside the UK. Where that happens, we require an appropriate protection permitted by UK data-protection law, such as an adequacy decision or approved contractual safeguards.
How long we keep it
We keep waiting-list details while PINTCHED is being developed and for as long as you wish to receive relevant updates. Test marketplace records are kept while they are needed to operate, secure and evaluate the service and resolve order issues. Evidence images are private to the relevant buyer, seller and authorised PINTCHED reviewer. We review information periodically and delete it when it is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your information, receive a portable copy, or object to certain uses. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful use.
Your right to object: you can ask us to stop direct marketing at any time.
Complaints and changes
Please contact us first if you have a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk. We may update this policy as PINTCHED develops and will publish the revised date here.
Seller contact details and visibility
Seller Studio lets business sellers save identity and contact information privately before publishing it. When a business seller explicitly publishes, their legal name, business address and customer contact information, plus applicable company and VAT details, appear on listings and are preserved with new order records and confirmations. Saving privately or changing seller status removes current public disclosure, but does not remove details already supplied with earlier orders.
Private return addresses are stored for the seller and authorised PINTCHED support. They are not published on listings or automatically included in buyer emails. Sellers can provide the appropriate address through order help when arranging a return. Stripe verification details and account email addresses are not copied into public seller contact fields automatically. Contact hello@pintched.co.uk about access, correction or deletion, subject to records we must retain for legal obligations and disputes.
Postage and shipping labels
Private postage workspaces store parcel measurements, sender details and shipping documents for the seller’s order fulfilment. These details are not published on shops. Where a seller requests prices, parcel details and the sender and destination postcodes are shared with the connected booking provider. Creating a booking additionally shares sender and recipient contact/address information with Parcel2Go and the selected courier. The seller is shown this before continuing. The sender address may appear on the physical label and be visible to the recipient.
Provider payment takes place on the provider’s website. PINTCHED does not store postage card details or debit seller earnings for this feature. Seller-uploaded labels are stored privately and downloaded through an authenticated order route. Uploaded documents do not prove that postage was paid. Contact us about correction, access or deletion, subject to legal and dispute record retention.